FREQUENTLY ASKED QUESTIONS

How do I find my voucher?
Go to www.maplecoupons.ca, login to your account, then select the voucher and print it.

Can I get a refund?
Any unredeemed, unprinted voucher may be returned for a refund within the first 2 days after purchase. After that, all sales are final, but you can always give your voucher as a gift (unless the Fine Print specifies otherwise). Your voucher is always worth at least the amount you paid for it. Please e-mail customerservice@maplecoupons.ca for any refund.

I'm having trouble scheduling an appointment
Sometimes certain dates may not be available due to high demand after a deal is featured, but don't worry! If a business is fully booked as the expiration date nears, your appointment can be booked for any future available date - even after the promotional value expires - as long as you contact them before expiration.

My order's delivery time frame has passed and I haven't received my item
We're sorry for any delay in your shipment. Please contact us to investigate with the merchant, if the supplier fails to deliver then we will issue the full refund.

May I exchange a product I buy on www.maplecoupons.ca?
We, unfortunately, can't accommodate exchanges at this time.

Can I edit my shipping address?
Please always keep your shipping address up to date; you may contact us if you are not able to change your address

What happens when a business closes?
If a business has closed permanently, please tell us the name of the business and which location you visited, and we'll check it out. If the business closed permanently we will issue a full refund based on your voucher still valid

Is it safe to buy things on www.maplecoupons.ca?
Yes! Our security program contains administrative, technical, and physical controls that are designed to reasonably safeguard your information; for example, we use industry-standard encryption technology to secure your personal and payment information.

What kind of deal can I buy with my promo code?
When you receive a promotional code, we'll let you know what category of deals you can use it on. Check your email or the banner on our site for information.

How do I purchase?
Click the "Buy!" button before the offer ends and follow the directions to enter your payment information.
If you have a Maple Coupons account, sign in before completing your purchase; otherwise, a new account will be created for you automatically when you complete your order.
You'll receive a confirmation email when your order has processed that will explain where to find your voucher or track the delivery of your item.
You can download and print your voucher from your account once you log in.

How do I use a Voucher I purchased?
Log in to your account, print the voucher, and then call merchant to fix an appointment. Visit the merchant and redeem your voucher at the merchant place

How do I unsubscribe from daily emails?
Click the link at the bottom of your daily email, or click "Unsubscribe emails"

I'm not getting emails from www.maplecoupons.ca
First, check your email spam folder. If our emails are ending up there, add us to your address book or safe sender list so our emails get to your inbox.

How do I gift a voucher to a friend?
Unless otherwise specified in the deal's Fine Print, all vouchers can be purchased and given away as gifts.

My Voucher just expired. How long do I have to trade it in?
Please don’t wait for the last moment, just try to get the service without further delay, if your voucher expired, then try to convince the merchant to accept it or otherwise, give us a call & we will try from our side